Privacy & Transparency
Privacy Notice
Updated 30 October 2026
How we handle information when you visit our public website or contact LT Marine, and where to find notices for recruitment and crew services.
1. Who is responsible
LT Marine Offshore Services, Inc. (LT Marine) is the personal information controller for the website-related activities described in this notice.
Office: 4/F Five E-Com Center Building, Palm Coast Avenue corner Pacific Drive, Mall of Asia Complex, Pasay City, Philippines.
Data Protection Officer: Diane Tapia.
Privacy email: dpo@lt-marine.com.
You may address a written request to the Data Protection Officer at our office. This notice explains the public website and related enquiries, feedback and misconduct reports. Registration and seafarer services have existing collection-specific notices; see section 3.
2. Information we receive
- Website requests: the hosting and network services receive technical information needed to deliver a page, such as an IP address, request time, requested address, browser information and a referring page when your browser supplies it. Security and diagnostic logs may record that information.
- Messages you send: your name, email address, organisation, role, enquiry or concern, and other information you choose to include. Email links open your email application; this public website does not itself submit a contact form or upload documents.
- Feedback and reports: relevant service or vessel references, dates, people involved, correspondence and information needed to review the concern. Information may also come from the organisation or person raising a concern about you.
Please send only information needed for your request. Keep passport and government numbers, medical records, banking information and unnecessary information about other people out of an initial email. Ask us to arrange an appropriate exchange method if sensitive documents are needed.
Providing an enquiry is voluntary. Without sufficient contact or case information, we may be unable to answer or investigate it. Visiting the public website does not require creating an account.
3. Recruitment and crew portals
Applications and crew accounts are handled in separate systems. These may collect CVs, qualifications, sea-service history, identity documents and, at later stages where needed, employment, medical, beneficiary, payroll and deployment information.
Current privacy contact: Diane Tapia is LT Marine's Data Protection Officer at dpo@lt-marine.com. The existing portal notices still name Lance Quismundo and are awaiting correction. This website update does not change the portals' collection or consent controls.
Read the notice displayed at the point of collection before providing information. A request to read or acknowledge a privacy notice does not, on its own, provide consent for every use of personal data. Where consent is required, it must relate to the specific processing explained to you.
Microsoft Azure in Central India hosts LT Marine's registration and crew records. This location is outside the Philippines and the European Economic Area (EEA). LT Marine remains accountable for the personal data it controls. See section 6 for international processing and section 8 for privacy requests.
4. Purposes and legal grounds
| Activity | Purpose and grounds |
|---|---|
| Delivering and protecting the public website | Provide requested pages, maintain availability, diagnose faults and prevent misuse. For ordinary personal data, the relevant interest is running a secure, reliable business website, subject to necessity and the interests and rights of visitors. |
| Answering business enquiries | Respond and manage related correspondence. Steps to enter a contract may apply when you personally request them; business-contact correspondence may instead rely on our legitimate interest in answering and managing enquiries. |
| Feedback and misconduct concerns | Understand and review concerns, communicate an outcome, correct problems and handle claims. Grounds for ordinary personal data can include our legitimate interest in fair and accountable business operations, subject to the applicable assessment and law. |
| Legal requests and preservation | Comply with a specific applicable duty or establish, exercise or defend a legal claim. A Philippine legal duty must be assessed under Philippine law; it is not automatically an EU/Member-State legal-obligation basis under GDPR Article 6(1)(c). Where GDPR applies, the relevant basis must be identified for that activity. |
These grounds concern ordinary personal data. Sensitive personal information under Philippine law, special-category data under the GDPR and criminal-offence information require their own applicable legal conditions and safeguards. A general contractual or legitimate-interest ground does not automatically authorise those categories. Collection-specific information must explain the relevant condition when that processing is necessary.
We do not treat browsing this website or agreeing to a privacy notice as blanket consent. If a particular activity depends on consent, you may withdraw that consent without affecting the lawfulness of processing before withdrawal. Separate grounds may still require retention or other processing.
5. Who may receive information
Access is limited to the people and recipients needed for the relevant purpose. Depending on the matter, these can include authorised LT Marine personnel; providers of website hosting, security, email and other necessary IT services; professional advisers; people whose input is necessary for a fair review; and authorities where disclosure is lawfully required.
The public website is delivered through Vercel infrastructure. The separate registration and crew systems use Microsoft Azure. A principal or another organisation may act as a separate controller for information it receives; read the relevant portal notice for recruitment-related sharing and section 3 for the current privacy contact.
For misconduct reports, we aim to restrict identifying information to those who need it. Absolute confidentiality cannot be guaranteed where disclosure is needed for a fair investigation or a legal obligation. Read our Whistleblower Policy for the reporting arrangements.
6. International processing
LT Marine operates in the Philippines and works with overseas principals and service providers. Website delivery and communications may involve infrastructure in other countries; registration and crew records are hosted in Microsoft Azure Central India.
Where the GDPR applies and a disclosure constitutes a restricted international transfer, the applicable transfer requirements must be met. Depending on the destination and circumstances, these can include an adequacy decision or appropriate safeguards such as approved standard contractual clauses and the necessary transfer assessment. An individual's direct submission to LT Marine is not automatically the same as a transfer between two separate organisations.
Transfer arrangements: the Azure hosting location is confirmed. The specific provider contracts, transfer mechanisms and assessments have not yet been verified. This notice does not confirm that an international-transfer safeguard is in place. Hosting in India or processing in the Philippines does not itself provide an EU adequacy basis for a restricted transfer.
To ask about the recipient, destination and safeguards for a particular disclosure, or to request a copy of applicable safeguards subject to lawful redactions, contact dpo@lt-marine.com. Use of this website is not consent to a restricted international transfer.
7. Retention and protection
Our retention policy is to keep personal information only for as long as it is needed for its purpose and applicable legal or documented preservation requirements, then securely delete or anonymise it. The relevant criteria are:
- Routine enquiries: the time needed to answer and follow up the enquiry. Correspondence needed for a contract, complaint or claim is assessed against that continuing purpose and its applicable requirements.
- Feedback and reports: the time needed to review, act on and follow up the matter, together with any continuing legal, claims or corrective-action need. Identifying information should be removed when that need ends.
- Technical logs: the time needed for service delivery, troubleshooting and security, taking account of the service, its configuration and any documented incident or legal hold. Provider-managed logs can have different periods.
- Recruitment and employment: the portal notice explains separate application and crew-record retention. Do not assume one period applies to every employment, medical, tax or maritime record.
Record-specific periods depend on the record and the requirement that applies to it. You may ask the DPO about the period or criteria for your records. Restricted backup copies may remain until their ordinary secure replacement cycle; a deletion request must also be considered in backup-restoration procedures.
The exact provider-managed logging and backup periods have not yet been confirmed. This notice does not promise automatic deletion after a fixed period or change the deletion behaviour of Vercel, Cloudflare, email or Azure services. Contact the DPO for the retention information relevant to your request.
We use organisational, physical and technical safeguards appropriate to the processing and its risks. No website or email service can guarantee absolute security. The public website does not make decisions with legal or similarly significant effects about you through automated profiling; recruitment processing requires its own assessment and notice.
8. Your rights and requests
Your rights depend on the law and the circumstances. Under Philippine law these can include information, access, objection, correction, blocking or erasure, data portability and compensation where available. Where the GDPR applies, rights can also include restriction, portability and objection to processing based on legitimate interests; deletion and portability are subject to their legal conditions.
Email dpo@lt-marine.com with the records or service concerned and the action you seek. A particular form is not required. We may request proportionate information to verify your identity or authority, but please do not send an identity-document copy unless we explain why it is needed and how to provide it safely. Rights requests are ordinarily free; any lawful exception will be explained.
We will respond without undue delay within the applicable legal period. For GDPR requests this is normally one month after receipt. Where an extension is permitted because of complexity or the number of requests, we will explain it within the first month; the extension can be up to two further months. Philippine requests are handled under applicable NPC rules and guidance.
Some records must be retained to comply with law or protect the rights of others. If we cannot grant a request, we will explain the reason and the available complaint route. If you need assistance submitting a request, contact the DPO.
You may complain to the Philippine National Privacy Commission. Where GDPR rights apply, you may also complain to the competent EEA supervisory authority, including in the country of your habitual residence, work or alleged infringement. You do not have to give up those rights to use a company complaint channel.
9. Cookies, links and updates
Read the Cookie Policy for the public website and the separate storage identified on registration and login services. Our updated public website loads its fonts from its own files and contains no analytics or advertising code.
Maps and social-media destinations are ordinary links. When you open one, its operator receives your request and its own practices apply. A link to an LT Marine portal does not remove LT Marine's responsibility for the information it controls there.
We will revise this notice when relevant practices change. The date above identifies this version. Significant new purposes or consent-dependent uses require appropriate notice and, where necessary, a fresh choice before that processing begins. The notice is information about data handling, not a waiver of privacy rights.